Effective Date: February 6 st, 2026
Welcome you (hereinafter referred to as "User" or "you") to sign this "User Agreement" (hereinafter referred to as "this Agreement") with Melo Operator (hereinafter referred to as "we") and use Melo services! The title of each clause is only to help you understand the purpose of the clause and does not affect or limit the meaning or interpretation of the terms of this Agreement. To protect your own rights and interests, it is recommended that you carefully read the specific expressions of each clause.
Special Statement: This Agreement is formulated in accordance with the laws of Hong Kong, China, the European Union's General Data Protection Regulation (GDPR), the United States' California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), the Philippines' Data Privacy Act (DPA) and other core laws and regulations of the target regions. If you are a user in the Philippines or European and American countries/regions, any clause of this Agreement that conflicts with the laws and regulations of your region shall be subject to the mandatory legal provisions of your region.
Before you click to agree to this Agreement during the application registration process, you should carefully read it (if you are a minor, you should read it with a legal guardian) and fully understand the content of the terms of this Agreement, especially the clauses that exempt or limit our liability, restrict users' rights, apply to laws, and resolve disputes. Clauses that exempt or limit liability will be marked in bold black, and you should read them carefully. If you have any questions about this Agreement, you can consult through the customer service channels specified in this Agreement. We have fulfilled our legal obligation to take reasonable measures to draw users' attention to and explain the relevant provisions, and have given users sufficient time and independent right to choose whether to enter into this Agreement.
When you fill in true and accurate information as prompted on the registration page, separately check to agree to this Agreement, the "Privacy Policy"（https://api.meloparty.com/static/personal/googleDataDeletion.html） , and complete all registration procedures, it means that you have fully read, understood and accepted all the content of this Agreement, reached an agreement with us, and become a Melo user.
If you do not agree to this Agreement or any of its clauses, you should immediately stop any further operations and stop using Melo services. Your clicking on buttons such as "Agree", "Accept", "Register Account", or actually using Melo services shall be deemed that you have fully accepted and signed this Agreement. If you have not completed the registration process or have become a registered user of Melo before the effective date of this Agreement, your access to and/or use of Melo shall be deemed that you agree to accept all the content of this Agreement; otherwise, you have no right to access or use Melo.
We may modify the content of this Agreement due to changes in national policies, product function adjustments, operational planning changes or legal and regulatory updates. The modified Agreement will be notified to you in the following ways:
If you have objections to the modified Agreement, you should stop using Melo services before the modification takes effect; if you continue to use Melo services after the modification takes effect, it shall be deemed that you recognize the modified Agreement and agree to be bound by it.
If you are not a user in Hong Kong, China, in addition to complying with this Agreement, you shall also abide by the laws of your country or region, and you confirm that the conclusion and performance of this Agreement do not violate the laws, regulations and other relevant provisions of the country or region where you belong, reside or carry out business activities. If the laws of your region have more stringent mandatory provisions on users' rights, such provisions shall prevail.
This Agreement is an agreement concluded between you and us regarding the registration, login to Melo and use of Melo services, and has contractual effect on you and us. We may change or add operators according to business adjustments, and the changed/added operators will jointly perform this Agreement with you and provide services. In the event of a dispute, you can determine the counterparty to the dispute based on the actual services you use and the specific subject of the behavior that affects your rights.
The relevant statements, policies, "Privacy Policy", and Melo Rules publicly announced by us are supplementary agreements to this Agreement, which are inseparable from this Agreement and have the same legal effect. Your use of Melo services shall be deemed that you agree to the above supplementary agreements. The "Privacy Policy" separately specifies the rules for the collection, use, storage, transmission, disclosure and other aspects of personal data, and you should read it carefully together.
You confirm that before you start using/registering for Melo services, you shall have the capacity for civil conduct corresponding to your behavior as required by the laws of your region. If you do not have such capacity for civil conduct, you and your legal guardian shall bear all consequences arising therefrom in accordance with the law.
You also need to ensure that you are not the object of trade restrictions, sanctions or prohibitions by any country, international organization or region in accordance with laws and regulations; otherwise, you may not be able to register and use the services normally. If the age of consent for social media services in your jurisdiction is higher than 18 years old.
When you fill in true and accurate information as prompted on the registration page, agree to this Agreement and complete all registration procedures, you can use a Melo account. You have the right to log in to Melo using the account name and password you set. The account is limited to your own use, and you are not allowed to directly or indirectly authorize a third party to use or obtain information under the account without our written consent.
You shall bear all responsibilities and consequences related to the account, but if we determine that the use of the account may endanger the security of the account or the platform's information security, we may refuse to provide services or terminate this Agreement. The account can only be transferred if there are legal provisions, judicial rulings, or with our consent and in compliance with the account transfer process; otherwise, the transfer is invalid, and you shall bear all consequences arising therefrom.
You shall accurately provide personal data as prompted on the page, and ensure the authenticity and validity of the information. The registered information such as the account name, avatar, and personal profile shall not contain illegal or inappropriate information, or the names of affiliated institutions or celebrities, and shall comply with the bottom line of laws and regulations, public order and good customs, and information authenticity.
If your custom name is duplicated with other users and cannot be distinguished, we have the right to require you to modify it; if you fail to modify it within the time limit, we may distinguish it by adding an identification mark, and you must unconditionally agree to such modification.
We collect your personal data only based on one of the following legal bases:
You agree that we may use your personal data for the following purposes:
You can withdraw your consent to the processing of personal data at any time. The withdrawal methods include operations in the account settings or contacting customer service. The withdrawal shall not affect the validity of the processing of personal data based on legal consent before the withdrawal.
You may withdraw consent in respect of one or more of the above purposes (e.g. marketing only) without affecting the lawfulness of processing based on other purposes.
We implement some technical functions (such as embedded codes, plug-ins) by accessing third-party services. Third parties can only access the personal data necessary for performing their duties and must adopt industry-leading technologies to protect data security. We will sign a Data Processing Agreement (DPA) with third parties to clarify their data protection responsibilities, and we shall be jointly and severally liable for the compliance of third parties.
You agree that we may initiate inquiries about the authenticity of your identity, credit records, and the validity of your mobile phone number from reliable organizations such as telecommunications operators and financial service institutions based on the mobile phone number, ID card number and other information you provided (only for the purpose of ensuring account security and providing services).
You shall promptly update your personal data to ensure that it is timely, detailed, true and accurate. We may verify your information from time to time in accordance with the law, and you need to cooperate in providing the latest, true and complete information. We shall not be liable for the loss of content caused by your own modification or deletion of information; if you cannot be contacted or losses are incurred due to false information or failure to update in a timely manner, you shall bear all consequences. We may require you to re-authenticate, or suspend or terminate part or all of the services.
Your account is kept by you yourself, and we will not ask you for your password for any reason. It is recommended that you properly keep your account and log out in the correct way after each use. If your account is stolen or used without authorization, you should immediately notify us, and we will take measures such as suspending login in a timely manner after verifying your identity information.
You shall bear the losses and consequences caused by your active disclosure, or attacks or fraud by others. You can recover from the infringed through judicial, administrative and other channels. The account shall not be lent, donated, rented, transferred, sold or shared, and any unauthorized use shall be deemed as your own behavior, and you shall bear all responsibilities.
You can exercise your data subject rights through the following methods, and we will respond within the time limit required by relevant laws and regulations (requests from EU users will be processed within 1 month, which can be extended by 2 months in complex cases, but shall not exceed 3 months at most; requests from Philippine and US users will be processed within a reasonable time limit without setting unreasonable obstacles):
Channels for exercising the above rights:
The services we provide include but are not limited to:
Melo Services are limited to your own use on the platform. Any illegal separation of services through malicious cracking, etc., does not belong to the services agreed in this Agreement. The actor shall bear all legal consequences, and we will pursue their legal responsibilities in accordance with the law.
The ownership of virtual items (including virtual gifts, props, titles, etc.) belongs to us. You can only use and consume them in accordance with the platform rules. It is prohibited to sell, cash out or trade them through non-official channels. Value-added service virtual gifts are obtained by exchanging real currency. Once exchanged, they are non-refundable and can only be used to purchase virtual props or value-added services, and cannot be converted into real currency; virtual gifts can only be consumed on the platform and cannot be withdrawn.
The ownership of the Melo account belongs to us, and you only have the right to use it, which belongs to the initial registrant. If a user is not the initial registrant of the account, we have the right to freeze and recover the account without notice and without assuming any legal liability. The resulting losses shall be borne by you.
You are the copyright owner of the content you upload, publish or transmit, but you grant us a global, irrevocable and permanent free right to use (including but not limited to copying, distributing, displaying, adapting, etc.). We can use such content and enjoy corresponding benefits during and after the validity period of this Agreement. Without our written consent, you shall not authorize third parties to use such content.
You agree that we may transfer your personal data to affiliated companies (only for the purpose of providing affiliated services). Affiliated companies shall comply with the requirements of this Agreement and the Privacy Policy and adopt data protection measures of the same level.
We may place commercial advertisements or send promotional information during the service process. You can turn off promotional information push through account settings or by contacting customer service (service notifications cannot be turned off); we have the right to add website logos and time watermarks in the live broadcast room and will make every effort to minimize the impact on your user experience.
You shall ensure your personal and property safety when using the services. We shall not be liable for damages caused by your own reasons, force majeure, accidents or third parties.
The content you create, upload, publish or transmit shall not contain the following content (in line with the requirements of the target region's laws and regulations):
(1) Disclosing state secrets, endangering national security, national defense security or damaging national honor and interests;
(2) Hate speech or behavior (including content promoting racism, terrorism, age discrimination, gender discrimination, etc.);
(3) Inciting hatred and contempt for the government and arousing dissatisfaction with the government;
(4) Pornographic, obscene, vulgar or adult content (including any form of child exploitation);
(5) Excessively violent content (related to death, serious injury);
(6) Disrupting social order, undermining social stability;
(7) Depicting, encouraging or assisting suicide or self-harm;
(8) Rumors, false or misleading information;
(9) Profane, blasphemous or inappropriate content related to religion that may offend people of certain beliefs;
(10) Content related to gambling, abortion, weapons and other high-risk themes;
(11) Insulting, defamatory or harassing others or groups;
(12) Infringing upon the legitimate rights and interests of others;
(13) Spam, unsolicited advertisements;
(14) Other content prohibited by relevant laws, administrative regulations and national provisions.
You shall not engage in the prohibited behaviors stipulated in Article 5.5 of this Agreement; otherwise, we have the right to take punishment measures such as warning, banning speech, freezing the account, and permanently banning the account according to the severity of the violation. In serious cases, we will pursue legal responsibilities in accordance with the law.
(15) You have compliance obligations in respect of content you publish, send or transmit on Melo (including but not limited to chat messages, group chats, posts, comments, and voice or video content). Such content must not violate applicable laws, public order and good morals, this Agreement or platform rules. We have the right to review, monitor and retain necessary records related to violations of such content. Where we identify non-compliant content, we may take measures such as removal, blocking, warning, restriction of functions or account suspension in light of the severity. Such review and retention are for the purpose of fulfilling safety and compliance obligations only; the collection and storage of related data are set out in the Privacy Policy.
In the event of a personal data breach, we will notify you and the relevant regulatory authorities within the following time limits:
The notification content includes: the type of leaked personal data, the scope of impact, possible risks, remedial measures and contact information. We will adopt technical measures such as encryption and access control to protect data security, and promptly initiate emergency response to stop losses and trace the source after a breach occurs.
The list of our third-party service providers (including names, processing purposes and data scopes) will be published through the following ways:
Unless otherwise agreed or stated by us, all intellectual property rights (including but not limited to copyright, trademark right, patent right, trade secret, etc.) and related rights of all content (excluding content for which you have copyright), technologies, software, programs, data and other information (including but not limited to text, images, audio, video, etc.) on Melo belong to us or our affiliated companies. Without our written permission, no one shall use them (including copying, distributing, displaying, modifying, renting, etc.).
Melo's logos, the word "Melo" and their graphic combinations, as well as other logos, signs, product and service names of Melo are our trademarks. Without permission, no one shall display, use or dispose of them, nor indicate to others that you have the right to display, use or dispose of them.
Unless otherwise explicitly stated in writing by us, once you agree to these Terms of Use, you are granted a limited, revocable, non-sublicensable, and non-exclusive license to use the Melo Service solely for your personal use. Without our prior written consent, you may not copy, display, download, modify, reproduce, adapt, translate, decompile, reverse engineer, disassemble, or attempt to derive source code from any work, nor create derivative works of any work, or directly or indirectly publish, perform, rewrite, or redistribute any work.
The premise of the aforementioned license is that you comply with these Terms of Use. If you violate any provision of these Terms of Use, any license you have obtained for the Melo service will be automatically revoked and terminated.
If a third party believes that your use of Melo infringes its legitimate rights and interests, or that the platform content infringes its intellectual property rights, it may submit a written complaint notice to us. The notice shall include the following information:
We will verify it in a timely manner after receiving the notice. If it meets the requirements, we will take measures such as deletion, blocking, and disconnection of links, and notify you.
A breach of contract shall be deemed to have occurred if one of the following circumstances occurs:
We may set breach of contract determination standards in the Melo Rules. The authenticity of data shall be based on the platform's background data or third-party data recognized by us. You are obligated to provide evidence and explanations for abnormal data phenomena; otherwise, it shall be deemed a breach of contract.
If you constitute a breach of contract, we may take measures such as deleting content, suspending the account, freezing virtual items, and banning the account; in serious cases, we may terminate the service and report to the relevant regulatory authorities. If the account is closed, the virtual products in the account will be cleared, and the relevant services will be terminated.
If your behavior causes losses to us and/or our affiliated companies (including direct economic losses, goodwill losses, attorney fees and other indirect losses), you shall compensate for all such losses; if your behavior leads to us being claimed by a third party, we may recover all losses from you after assuming liability to the third party.
We provide services on an "as-is" and "as-available" basis. We shall not be liable for the following situations:
We do not guarantee that the services are applicable and feasible in all countries or regions. Users who use the services in other jurisdictions shall comply with local laws and regulations, and we shall not be liable for this.
We may modify this Agreement and supplementary agreements from time to time according to changes in national laws and regulations and Melo services. The modified Agreement and supplementary agreements (hereinafter referred to as "modified content") will be notified to you in the manner agreed in Article 1.3 of this Agreement. Once the updated agreement terms are announced, they will replace the original agreement terms.
If you disagree with the modification, you should stop using Melo services from the effective date of the modification; if you continue to use Melo services after the modification takes effect, it shall be deemed that you agree to the effective modification.
You agree that we may send you notifications, information and communication or contact requests in the following reasonable ways:
Notifications sent by us through the above methods shall be deemed delivered upon successful sending; written notifications sent by paper carriers shall be deemed delivered on the fifth natural day after being sent according to the provided contact address.
For any disputes arising from trading activities on Melo, you agree that judicial authorities (including but not limited to courts and arbitration institutions) may serve you legal documents (including but not limited to litigation documents and arbitration documents). The mobile phone number, email and other contact information you specify to receive legal documents are the mobile phone number and email contact information you provided during registration and update on Melo. Judicial authorities shall send legal documents to the above contact information as if they were served. The mailing address you specify is your legal contact address or the valid contact address you provided.
You agree that judicial authorities may use one or more of the above delivery methods to deliver legal documents to you. Judicial authorities may serve you with legal documents in multiple ways, and the delivery time shall be based on the first delivery method among the above delivery methods.
You agree that the above delivery methods apply to all stages of the judicial process, such as entering the litigation process, including but not limited to the first instance, second instance, retrial, execution and supervision procedures.
You shall ensure that the provided contact information is accurate, effective and updated in real time. If the provided contact information is inaccurate or the changed contact information is not notified in a timely manner, resulting in the failure to deliver or timely deliver legal documents, you shall bear the legal consequences that may arise therefrom.
You have the right to terminate this Agreement in any of the following ways:
Under any of the following circumstances, we may notify you to suspend or terminate this Agreement in the manner listed in Article 10 of this Agreement without assuming any responsibility:
After the termination of this Agreement, unless clearly stipulated by law, we have no obligation to disclose any information in your account to you or your designated third-party vendors.
After the termination of this Agreement, we enjoy the following rights:
The conclusion, entry into force, interpretation, modification, termination and dispute resolution of this Agreement shall first apply to the mandatory legal provisions of the country or region where you are located; in the absence of mandatory provisions, it shall apply to the laws of Hong Kong, China and commercial practices/industry practices.
Disputes arising from this Agreement shall first be resolved through negotiation between the two parties; if the negotiation fails, you may resolve through the following method:
If any clause of this Agreement is deemed invalid, void or unenforceable, such clause shall be deemed several and shall not affect the validity and enforceability of the remaining clauses of this Agreement.